How can we help you?
The answers to the most common questions are below. If you cannot find yours, write to us: we answer every message.
Frequently asked questions
How does the C credit system work?
1 credit (C) is worth 1 FCFA. You top your balance up by Mobile Money, then each activation or rental is debited from that balance. From the Standard pack up, a top-up adds bonus credits, shown on their own line in your history.
What is the difference between an activation and a rental?
An activation is a single-use number: you receive one verification code, then the number is returned. A rental reserves a number for you for 7, 15 or 30 days, and you receive all its SMS for that whole period.
How long does an activation last?
An activation stays open for as long as it takes to receive the code, usually a few minutes. Past its deadline, it expires automatically. The exact countdown is shown on the order under "My numbers".
What should I do if I do not receive the code?
Wait for the countdown shown on the order to finish: while it is running, the code can still arrive. If the order expires with no code, write to us with its ID, visible on the number page.
Can I reuse the same number twice?
Not with an activation: the number is returned after use and can be reassigned. If you need to receive several codes on the same number, take a rental.
My Mobile Money payment was debited but my credits have not arrived
Confirming a Mobile Money payment can take a few minutes. If the balance has not moved after 15 minutes, write to us with the number that paid, the amount and the time — we will find the transaction.
Can my credits expire?
Your credits expire after 12 months with no movement on your account. Any top-up or purchase resets that period for your whole balance, and we warn you 30 days before the deadline.
Write to us directly
The form alongside is the fastest way. You can also use this address.
support@virtunumber.app